Frequently Asked Questions

We provide our cleaning services throughout Kota Kinabalu and surrounding areas, including Penampang, Putatan, Inanam, and Menggatal. For locations outside these areas, please contact us to check availability.

We specialize in commercial carpet cleaning, mattress cleaning, and upholstery cleaning services. Our services are tailored for hotels, offices, mosques, retail spaces, and other commercial establishments. We also offer residential cleaning services for homes and apartments.

For standard bookings, we typically schedule services within 2-3 business days. For urgent or emergency cleaning needs, we offer expedited services when available. Contact us via phone or WhatsApp for immediate assistance with urgent requests.

Yes, we use environmentally friendly cleaning solutions that are effective yet safe for people, pets, and the environment. Our products are biodegradable and free from harsh chemicals, while still providing powerful cleaning results.

Our pricing is based on several factors including the size of the area to be cleaned, the type of service required, the condition of the items being cleaned, and any additional treatments needed. We provide free quotes before beginning any work.

Yes, we offer special rates for businesses that sign up for regular cleaning contracts. The frequency can be monthly, quarterly, or customized to your needs. Regular clients also receive priority scheduling and additional benefits.

We accept cash, bank transfers, credit/debit cards, and online payment methods. For commercial clients, we can arrange invoicing with payment terms. A deposit may be required for larger projects.

You can book our services by calling our office, sending a WhatsApp message, filling out the contact form on our website, or using our online booking system. We'll confirm your appointment and send a reminder before the scheduled service.

Drying time typically ranges from 4-8 hours, depending on factors like humidity, air circulation, and carpet thickness. We use advanced equipment that minimizes water usage, resulting in faster drying times. We can also provide air movers to speed up the drying process if needed.

We use a multi-step process for mattress cleaning: vacuuming with HEPA filters to remove dust and allergens, spot treatment for stains, hot water extraction for deep cleaning, sanitizing treatment to kill bacteria and dust mites, and finally deodorizing to leave a fresh scent.

We can successfully remove most common stains including food, beverages, pet accidents, and dirt. Some stubborn stains like ink, paint, or those that have been set for a long time may be more challenging. We'll assess each stain and use specialized treatments for the best results.

For residential services, we can move light furniture as part of our service. Heavy items like beds, sofas, and cabinets should be moved beforehand if you want the area underneath cleaned. For commercial spaces, we typically work around fixed furniture or can arrange cleaning during office moves.

For high-traffic commercial areas, we recommend professional cleaning every 3-6 months. Areas with moderate traffic may require cleaning every 6-12 months. Hotels and healthcare facilities often benefit from more frequent cleaning schedules. We can help establish a maintenance plan based on your specific needs.

Regular vacuuming is essential, ideally 2-3 times per week for high-traffic areas. Promptly clean spills to prevent staining. Use entrance mats to reduce dirt tracked in. Consider applying carpet protectors after professional cleaning to extend the life and appearance of your carpets.

Yes, we offer a satisfaction guarantee. If you're not completely satisfied with our service, contact us within 48 hours and we'll return to address any concerns at no additional cost. We also provide stain removal warranties for carpets treated with our premium protection treatments.

Yes, we are fully insured and licensed to operate in Kota Kinabalu. We carry liability insurance and our technicians are professionally trained and certified in the latest cleaning techniques and safety protocols.

Our cleaning technicians have an average of 5+ years of experience in the industry. All staff undergo comprehensive training in our cleaning methods, equipment operation, and customer service. We regularly update our training to incorporate new techniques and technologies.

We work with many established hotels, office buildings, and commercial properties in Kota Kinabalu. Our clients include several 4-5 star hotels, corporate offices, government buildings, and religious facilities. We're happy to provide references upon request.

We differentiate ourselves through our commitment to quality, use of advanced equipment, eco-friendly products, and highly trained staff. We specialize in commercial environments and understand the unique needs of businesses. Our responsive customer service and flexible scheduling also set us apart from competitors.